Questions, answered

What you get

What do I get from one upload?

Up to 70 print-ready files across five ratio packs, a single size on its own, your own saved size set, or ten room photos of the finished piece — whichever the listing needs. Size Packs covers every standard Etsy ratio: 2:3, 3:4, 4:5, ISO A-series, and common sizes like 5×7, 11×14 and 13×19, in portrait, landscape or square. Every file is 300 DPI, named, and packed into a ZIP.

Can I choose exactly what stays in the frame?

Yes. Perfect Fit puts that decision in your hands: pick any ratio and set the framing yourself, with your artwork's proportions held exactly as they are. Size Packs works the other way and keeps your whole composition, filling each shape out in a colour taken from your artwork's own edge. Two modes for two different jobs, and both are on every plan.

What are the room mockups?

Your artwork staged on real walls, as a set of ten. They arrive in the order a listing wants them — hero first, then a scale frame, then a close-up, then rooms — and they are numbered, so slot one stays slot one when you download them. If a room does not suit the piece, swap it for another.

What does AI Upscale do?

It adds resolution to a small file so it holds up at large print sizes. It is the way in for artwork that came out of an AI tool, or that started life smaller than you would like. The master it produces opens straight into Size Packs, Perfect Fit or Mockups with your artwork already loaded, so you never upload the same piece twice.

What is My Packs?

A size set of your own. Choose the exact sizes you sell, save the set, and every future artwork runs through it in one click — useful once your shop has settled on a shortlist rather than the full ratio packs.

What file quality and DPI do I get?

Every file exports at 300 DPI, the professional print standard, and each ZIP is built to stay inside Etsy's 20 MB limit.

Do exports have a watermark?

No, on every plan. What you download is what your buyer receives. The paid plans lift how much you can run, never the quality of what comes out.

Can I use the files commercially?

Yes — the print files and the room mockups both. Everything you export is yours to sell, and the mockup images are licensed for commercial use in your listings.

Plans

How does the free plan work?

Free is a working plan rather than a demo. Every day it gives you 5 Quick Exports and 2 Size Packs or Perfect Fit runs, with 3 room mockups on every mockup run — and your first mockup pack is the full ten. It also includes 3 AI Upscales a month and one saved size set. Files are 300 DPI with no watermark, so anything you make on it is ready to sell. Daily limits reset at midnight UTC.

What do Pro and Max add?

Pro lifts the daily ceilings: unlimited Quick Exports, unlimited Size Packs and Perfect Fit runs, 10 room mockups per run with 5 full mockup packs a month, 10 saved size sets, and 100 AI Upscales a month. It is $8.08 a month billed yearly at $97, or $14.99 monthly. Max lifts the monthly ones: no cap on mockup packs, unlimited saved size sets and unlimited AI Upscale, at $13.25 a month billed yearly at $159, or $24.99 monthly.

Can I change or cancel my plan?

Any time, from Manage subscription on your billing page, which opens the Stripe customer portal. Moving between plans is prorated there, so what you have already paid is credited rather than lost. Cancelling keeps your access until the end of the period you have paid for.

Do you offer refunds?

The free plan has no time limit, so trying it first costs nothing. If something goes wrong on a paid plan, get in touch within 7 days and we will sort it out.

Do I need an account to start?

No. Open the app and upload — the free plan runs without a signup and without a card. An account is only needed when you want to save size sets or move to a paid plan.

Files and formats

What image formats can I upload?

JPEG, PNG and WEBP. For the largest print sizes, start from the highest-resolution file you have — and if it is smaller than you would like, run it through AI Upscale first.

How large can my file be?

Up to 50 MB per upload, which covers even very large source artwork.

How long are my files kept?

Your artwork and finished files are removed automatically after 7 days. They are never used to train models, never sold, and never shared. Download what you need and it is yours; nothing is kept beyond that window.

Why does a pack take a few seconds?

Each pack renders several sizes — around six files on average — at full quality, then packages them into a ZIP. That takes roughly 10 to 30 seconds, and a run that fails is retried automatically.

Etsy and beyond

How do I get the files onto Etsy?

In your listing editor, open the Digital files section and upload the ZIP straight from your downloads, or extract it and add the individual JPEGs. Every ZIP is built to stay inside Etsy's 20 MB limit, and the filenames carry the size in inches, centimetres and pixels — so your buyer knows what she has without opening anything.

Is this only for Etsy?

The sizes and ratios are shaped around what Etsy buyers order, but the files are ordinary JPEGs. They work anywhere you sell — Shopify, Gumroad, Creative Market, Payhip, or your own site.

Does SnapToSize connect to Etsy directly?

No. You download from SnapToSize and upload to Etsy yourself. That keeps your shop credentials out of it entirely, and leaves you in control of what gets listed and when.

Is SnapToSize affiliated with Etsy?

No. SnapToSize is independent, built by an Etsy seller for Etsy sellers, and is not affiliated with or endorsed by Etsy, Inc.

How do I get support?

Write to us and a person answers — technical questions and billing alike. The support address is at the foot of this page, and most day-to-day questions are covered in the User Guide.

Still looking? The User Guide walks through a first export step by step, Pricing lays the three plans side by side, and the Print Size Calculator tells you how large your file will print before you upload it.

Support: support@snaptosize.com